Support
Email support@kanabit.app. One person answers, usually within a day. Writing from Kanabit's Settings → Support adds your app version and anonymous ID to the message, which makes purchase questions much faster to resolve.
Adding the widget to the lock screen
- Lock your iPhone, then touch and hold the lock screen until Customize appears. Tap it, then Lock Screen.
- Tap the widget area under the clock, find Kanabit in the list and tap the rectangular widget.
- Tap Done. The first card appears right away; the next one comes on the hour.
Requires iOS 16 or later. Always-On Display on Pro models shows the widget dimmed; it still updates.
The widget is not changing
iOS controls when widgets refresh and may delay updates in Low Power Mode or when the phone is barely used. Opening Kanabit once refreshes the schedule immediately. If it stays frozen for more than a day, remove the widget and add it again, then write to us with your iOS version.
The widget shows "Subscribe to continue"
Your trial or subscription ended, or the app could not confirm your purchase yet. Open Kanabit, go to Settings and tap Restore purchases. If you subscribed on another device with the same Apple ID, Restore brings it over. If it still shows the lock after restoring, email us with the Apple receipt and we will sort it out.
Cancelling or changing the plan
Kanabit → Settings → Manage subscription opens Apple's subscription page, or go to iPhone Settings → your name → Subscriptions. Cancel at least 24 hours before renewal. You keep access until the end of the period you paid for. The lifetime purchase does not cancel an active subscription; cancel it there too if you no longer need it.
Refunds
Apple processes all refunds: reportaproblem.apple.com. Forgot to cancel the trial? Request the refund there within the first days after the charge; Apple usually grants it. We cannot see or issue refunds ourselves, but tell us if Apple declines and we will do what we can.
A reading or meaning looks wrong
Tap the card, then Report an error. Readings come from the JMdict dictionary and audio is synthesised from the kana reading; mistakes are possible and we fix them in updates. Reports are the main way we find them.
Deleting your data
Deleting the app removes all progress. Analytics are anonymous; to have the data tied to your device removed from our analytics providers, email us from the app's Support button and we will do it within 30 days. See the Privacy Policy.